Description
Tastes like freedom, looks like freedom, smells like freedom.. must be America.
This pullover hoodie is markedly soft, unisex with a loose fit that is versatile and lends itself to daily wear. Spun from a plush fabric that is made up of cotton and polyester fibers, this hoodie features an up-to-date fit, hood with white drawcords, kangaroo pocket, ribbed cuffs and waistband.
GET 25% OFF WHEN YOU BUY 4
All apparel is automatically 25% off when you buy 4 or more, plus free shipping in the US
Shipping
Last Updated: December 23, 2025
Welcome to Wilaandfelixshop. This Shipping Policy applies to all orders placed on our website,
wilaandfelixshop.com. Wilaandfelixshop is operated by
WILA AND FELIX SOLUTION LLC and we are committed to delivering your order promptly and securely.
Order Processing
Payment Verification
All orders are processed only after payment has been successfully accepted and verified.
Business Days & Holidays
Orders are processed Monday through Friday (EST), excluding major U.S. postal holidays, including:
New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
and Christmas Day.
Order Cut-Off Time
Orders placed after 5:00 PM EST will be processed on the next business day.
Orders placed on weekends or holidays will begin processing on the following business day.
Shipping Carriers
Shipping carriers used include USPS, DHL, EMS, and local postal services.
Carrier selection may vary depending on destination and logistics availability.
Delivery Time & Shipping Fees
Orders are processed after payment confirmation. Estimated delivery times depend on your location.
Once your order is in transit, delivery delays caused by carriers are outside our control.
Standard Delivery (United States)
Handling Time: 1–2 business days
Transit Time: 4–9 business days
Total Delivery Time: 5–11 business days
Shipping Cost: $4.99 Flat Rate
Delivery Area: Continental United States
Upon shipment, you will receive a tracking number to monitor your order’s progress.
Important Notes
Total Estimated Delivery Time = Handling Time + Transit Time.
These timeframes are estimates and not guarantees.
External delays such as severe weather, carrier disruptions, customs inspections,
or peak shipping periods may occur after shipment and are beyond our control.
Order Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been processed (typically within 1–2 business days),
you will receive a shipping notification with tracking details.
Please allow 3–7 days for the carrier to scan your package into their system.
If tracking information is not immediately available, this means the carrier has not yet processed the parcel.
Tracking updates will appear once the package is scanned.
If your order has exceeded the estimated delivery timeframe, please contact us for assistance.
Shipping Address Accuracy & Delivery Issues
Customer Responsibility
Please ensure that your shipping address is complete and accurate at checkout.
Wilaandfelixshop is not responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses.
Incorrect or Undeliverable Address
If a package is returned due to an incorrect or undeliverable address,
the customer will be responsible for any reshipping fees.
In some cases, returned orders may be sent back to our shipping partner’s warehouse and may be subject to disposal if not claimed.
Forwarding or Redirection
If you request your package to be forwarded or redirected after shipment,
Wilaandfelixshop is not responsible for any loss, theft, or damage that may occur.
Special Orders & Customization
Customized or made-to-order products may require additional processing time depending on complexity.
Any significant extensions beyond standard processing time will be communicated by our support team.
Shipping Limitations
At this time, we do not ship to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO Addresses
- International destinations outside the Continental United States
Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Store: Wilaandfelixshop
Company: WILA AND FELIX SOLUTION LLC
Email: [email protected]
Business Address: 12613 somerset oaks stOrlando, FL 32828 United States
Support Method: Customer support is provided exclusively via email.
Returns & Refunds Policy
Last Updated: December 23, 2025
At Wilaandfelixshop, we are committed to providing a transparent and reliable shopping experience. This policy explains how returns, exchanges, and refunds are handled for orders placed on wilaandfelixshop.com.
Company Name: WILA AND FELIX SOLUTION LLC
Website: wilaandfelixshop.com
Business Address: 12613 somerset oaks stOrlando, FL 32828 United States
Customer Support Email: [email protected]
Return Window: 30 Days
Accepted Products: Defective and Non-Defective Items
Product Condition: New and Slightly Used
Return Method: By Mail
Return Label: Included in Package (Free)
Restocking Fee: None
Exchanges: Accepted
Refund Processing Time: Up to 10 Business Days
1. Returns & Refunds Policy
This Returns & Refunds Policy applies to all purchases, including both defective and non-defective products, provided the eligibility requirements described below are met.
Return Window: We accept return requests within 30 days from the date of delivery.
Eligible Returns
Products may be eligible for return when they are received in a condition that does not reasonably meet customer expectations or order specifications, including:
- The item arrives damaged or defective
- An incorrect item was delivered
- The item significantly differs from the product description
- The product received differs substantially in design, size, or material from the order
- Approved returns of non-defective products submitted within the 30-day return window
We accept returns for both defective and non-defective products when submitted within the applicable return period and in acceptable condition.
Ineligible Returns
- Products returned beyond the 30-day return period
- Products showing excessive wear, damage, misuse, or alteration
- Items missing essential components originally included with the purchase
- Issues unrelated to manufacturing, fulfillment, or normal product expectations
Condition of Returned Products: Approved returns must be sent back in new or slightly used condition. Returned products should be clean, reasonably maintained, and include original packaging whenever available.
2. Return Method & Fees
All approved returns are processed by mail.
A free return label is included with the package or provided by customer support when applicable.
There are no restocking fees.
Customers are not charged any additional return handling fees for approved returns.
3. How to Request a Return or Exchange
To request a return or exchange, please contact [email protected] and provide:
- Your order number
- The item(s) involved
- The reason for the return or exchange request
Our support team will review requests within approximately 3–7 business days and provide return instructions.
Unauthorized returns may be refused.
4. Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Exchange eligibility and inventory availability will be confirmed by our support team before processing.
5. Refund Processing Time
Once a returned item has been received, inspected, and approved, refunds will be issued to the original payment method within 10 business days.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery.
Depending on the circumstances, we may offer a replacement, exchange, store credit, or full refund.
7. Lost or Stolen Packages (Marked as Delivered)
If a shipment is marked as delivered but cannot be located, please check with household members, neighbors, building management, or the shipping carrier.
Once delivery has been confirmed by the carrier, Wilaandfelixshop cannot be held responsible for lost or stolen packages.
8. Third-Party Purchases
This policy applies only to purchases made directly through wilaandfelixshop.com.
Purchases made through third-party marketplaces, retailers, or external platforms are governed by the policies of those providers.
9. Policy Updates
Wilaandfelixshop reserves the right to modify this policy at any time.
Updates will be published on this page together with the revised effective date.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Additional information
| Size | S, M, L, XL |
|---|---|
| Color | Black, Red, Navy, Sport Grey, Brown |
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