Last Updated: December 23, 2025
This Cancel and Change Order Policy explains how order cancellations and modifications are handled for purchases made through wilaandfelixshop.com. Wilaandfelixshop is operated by WILA AND FELIX SOLUTION LLC.
Order Changes: Accepted before processing begins
Refund Processing Time: Up to 10 business days after approval
Support Email: [email protected]
Order Cancellation
Customers may request cancellation of an order within 12 hours of placing the order. To request cancellation, please contact us at [email protected] and include your order number.
We review cancellation requests as quickly as possible. Approval depends on the current processing status of the order.
Order Changes
Customers may request changes to an order within 12 hours of purchase, including updates to:
- Shipping address
- Product size
- Product color
- Product style or variant
All change requests must be submitted by email to [email protected] and are subject to product availability and order status.
Orders Already in Processing
Once an order has entered fulfillment, packaging, shipment preparation, or has already been shipped, cancellation or modification requests may no longer be possible.
This may include:
- Orders that have been released to fulfillment partners
- Made-to-order or customized products
- Orders that have already been shipped
Refunds for Approved Cancellations
If a cancellation request is approved before shipment, any eligible refund will be issued to the original payment method.
Refunds are generally processed within 10 business days after approval. Processing times may vary depending on your bank, credit card issuer, or payment provider.
Relationship to Return Policy
If an order cannot be canceled because it has already entered processing or shipment, customers may still be eligible for a return or exchange in accordance with our Returns & Refunds Policy.
Please refer to our Returns Policy for information regarding return eligibility, return windows, exchanges, and refund procedures.
Important Information
Customers are encouraged to review all order details carefully before completing checkout, including product selection, shipping information, and contact details.
By placing an order through wilaandfelixshop.com, you acknowledge and agree to this Cancel and Change Order Policy.
Contact Information
For questions regarding order cancellations or modifications, please contact:
Store: Wilaandfelixshop
Company: WILA AND FELIX SOLUTION LLC
Email: [email protected]
Business Address: 12613 somerset oaks stOrlando, FL 32828 United States
