Return & Refund Policy

Last Updated: April 23, 2026

At Wilaandfelixshop, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how returns, refunds, and replacements are handled for eligible orders.

This policy applies only to physical products purchased through https://wilaandfelixshop.com and delivered within the United States.

1. Return Eligibility

Customers may request a return within 30 days after the delivery date.

To be eligible for a return, the item must:

• Be unused, unworn (if applicable), and unwashed.
• Be returned in its original condition.
• Include all original packaging, tags, manuals, and any included accessories.
• Be accompanied by proof of purchase when requested.

All return requests must be reviewed and approved by our customer support team before any item is shipped back. Returns sent without prior authorization may not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

When contacting our support team, please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the item and the problem.

After reviewing the information provided, WILA AND FELIX SOLUTION LLC may offer a replacement, a refund, or another appropriate resolution based on the circumstances.

3. Return Process

To ensure that your return is handled efficiently, please follow these steps:

Step 1 – Contact Customer Support

Email our customer support team to request a return authorization.

Step 2 – Wait for Return Authorization

Please wait until your return request has been reviewed and approved before sending any items back.

Step 3 – Receive Return Instructions

Once your return has been approved, you will receive instructions explaining how and where to return the item.

Prepaid return shipping labels may be provided when applicable.

Step 4 – Ship the Approved Return

Package the approved item securely and send it according to the return instructions provided by our support team.

Step 5 – Inspection

After the returned item is received, it will be inspected to verify that it meets the return eligibility requirements described in this policy.

Step 6 – Refund Processing

Once the inspection has been completed and the return is approved, your refund will be processed according to the refund guidelines below.

4. Exchanges

We do not offer direct product exchanges.

If you would like a different item, you may return an eligible purchase for a refund and place a new order separately through our website.

5. Refund Processing

Approved refunds are processed within 2–5 business days after the returned item has been inspected.

Refunds are issued to the original payment method used for the purchase.

Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Original shipping charges are generally non-refundable, except where required by applicable law or when the return is the result of our error, including damaged, defective, or incorrect items.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Perishable goods.
• Personalized or custom-made products.
• Gift cards.
• Downloadable software or digital products.
• Personal care or hygiene products.
• Final sale or clearance items.

7. United States Sales Only

Wilaandfelixshop sells and ships products exclusively within the United States.

Returns, refunds, replacements, and warranty-related services are available only for orders delivered to addresses within the United States.

International orders are not accepted.

8. Contact Information

Store Name: Wilaandfelixshop

Legal Business Name: WILA AND FELIX SOLUTION LLC

Website: https://wilaandfelixshop.com

Email: [email protected]

Phone: +84 789260389

Business Address: KHU 6 BANG DOAN DOAN HUNG, Viet Tri, 68 35000, VN

Support Hours:
Mon–Fri, 9:00 AM – 5:00 PM EST

If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support team before sending any item back. We are committed to providing fair, transparent, and timely assistance throughout the return and refund process.

Shipping Policy

Last Updated: April 23, 2026

Thank you for shopping with Wilaandfelixshop. We are committed to providing a smooth and reliable shipping experience for every order. Please review the information below to understand how we process, ship, and deliver orders placed through our website.

Shipping Overview

Wilaandfelixshop ships all orders from warehouses located within the United States and currently delivers only to addresses within the United States.

Every order is carefully prepared before shipment to help ensure it arrives in excellent condition. We work hard to process and ship orders as efficiently as possible while providing dependable service throughout the delivery process.

Processing Time

All orders are processed before they are shipped.

• Handling Time: Up to 3 business days
• Orders are processed on business days only.

Once your order has been processed, it will be handed over to one of our shipping partners for delivery.

Shipping Method

We currently offer the following shipping option:

Standard Shipping

Orders are shipped using trusted carriers such as USPS, UPS, FedEx, DHL, or other comparable delivery providers, depending on the destination and carrier availability. Carrier selection is determined at the time of shipment to help ensure efficient and reliable delivery.

Shipping Rates

Our standard shipping rates are simple and straightforward.

• Standard Shipping: Flat rate of $5.99 per order.
• Free Standard Shipping: Available on orders of $75 or more.

The applicable shipping charge will be displayed during checkout before your order is finalized.

Estimated Delivery Time

The estimated delivery time for most orders is 5–11 business days from the order date.

This estimated timeframe already includes both order processing and shipping transit time. It is not an additional period after processing.

While we strive to deliver every order within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed. Shipping times may occasionally vary due to:

• Carrier delays
• Severe weather
• Holidays
• Unexpected circumstances

We appreciate your understanding if occasional delays occur beyond our control.

Contact

If you have any questions regarding your shipment or need assistance with your order, please contact our support team:

Email: [email protected]