Return & Refund Policy
Last Updated: April 23, 2026
At Wilaandfelixshop, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how returns, refunds, and replacements are handled for eligible orders.
This policy applies only to physical products purchased through https://wilaandfelixshop.com and delivered within the United States.
1. Return Eligibility
Customers may request a return within 30 days after the delivery date.
To be eligible for a return, the item must:
- Be unused, unworn (if applicable), and unwashed.
- Be returned in its original condition.
- Include all original packaging, tags, manuals, and any included accessories.
- Be accompanied by proof of purchase when requested.
All return requests must be reviewed and approved by our customer support team before any item is shipped back. Returns sent without prior authorization may not be accepted.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.
When contacting our support team, please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the item and the problem.
After reviewing the information provided, WILA AND FELIX SOLUTION LLC may offer a replacement, a refund, or another appropriate resolution based on the circumstances.
3. Return Process
To ensure that your return is handled efficiently, please follow these steps:
Step 1 – Contact Customer Support
Email our customer support team to request a return authorization.
Step 2 – Wait for Return Authorization
Please wait until your return request has been reviewed and approved before sending any items back.
Step 3 – Receive Return Instructions
Once your return has been approved, you will receive instructions explaining how and where to return the item.
Prepaid return shipping labels may be provided when applicable.
Step 4 – Ship the Approved Return
Package the approved item securely and send it according to the return instructions provided by our support team.
Step 5 – Inspection
After the returned item is received, it will be inspected to verify that it meets the return eligibility requirements described in this policy.
Step 6 – Refund Processing
Once the inspection has been completed and the return is approved, your refund will be processed according to the refund guidelines below.
4. Exchanges
We do not offer direct product exchanges.
If you would like a different item, you may return an eligible purchase for a refund and place a new order separately through our website.
5. Refund Processing
Approved refunds are processed within 2–5 business days after the returned item has been inspected.
Refunds are issued to the original payment method used for the purchase.
Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is the result of our error, including damaged, defective, or incorrect items.
6. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Perishable goods.
- Personalized or custom-made products.
- Gift cards.
- Downloadable software or digital products.
- Personal care or hygiene products.
- Final sale or clearance items.
7. United States Sales Only
Wilaandfelixshop sells and ships products exclusively within the United States.
Returns, refunds, replacements, and warranty-related services are available only for orders delivered to addresses within the United States.
International orders are not accepted.
8. Contact Information
Store Name: Wilaandfelixshop
Legal Business Name: WILA AND FELIX SOLUTION LLC
Website: https://wilaandfelixshop.com
Email: support@wilaandfelixshop.com
Phone:
Business Address:
12613 Somerset Oaks St
Orlando, FL 32828
United States
Support Hours:
Mon–Fri, 9:00 AM – 5:00 PM EST
If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support team before sending any item back. We are committed to providing fair, transparent, and timely assistance throughout the return and refund process.