Last Updated: December 23, 2025
At Wilaandfelixshop, we are committed to providing a transparent and reliable shopping experience. This policy explains how returns, exchanges, and refunds are handled for orders placed on wilaandfelixshop.com.
Company Name: WILA AND FELIX SOLUTION LLC
Website: wilaandfelixshop.com
Business Address: 12613 somerset oaks stOrlando, FL 32828 United States
Customer Support Email: [email protected]
Return Window: 30 Days
Accepted Products: Defective and Non-Defective Items
Product Condition: New and Slightly Used
Return Method: By Mail
Return Label: Included in Package (Free)
Restocking Fee: None
Exchanges: Accepted
Refund Processing Time: Up to 10 Business Days
1. Returns & Refunds Policy
This Returns & Refunds Policy applies to all purchases, including both defective and non-defective products, provided the eligibility requirements described below are met.
Return Window: We accept return requests within 30 days from the date of delivery.
Eligible Returns
Products may be eligible for return when they are received in a condition that does not reasonably meet customer expectations or order specifications, including:
- The item arrives damaged or defective
- An incorrect item was delivered
- The item significantly differs from the product description
- The product received differs substantially in design, size, or material from the order
- Approved returns of non-defective products submitted within the 30-day return window
We accept returns for both defective and non-defective products when submitted within the applicable return period and in acceptable condition.
Ineligible Returns
- Products returned beyond the 30-day return period
- Products showing excessive wear, damage, misuse, or alteration
- Items missing essential components originally included with the purchase
- Issues unrelated to manufacturing, fulfillment, or normal product expectations
Condition of Returned Products: Approved returns must be sent back in new or slightly used condition. Returned products should be clean, reasonably maintained, and include original packaging whenever available.
2. Return Method & Fees
All approved returns are processed by mail.
A free return label is included with the package or provided by customer support when applicable.
There are no restocking fees.
Customers are not charged any additional return handling fees for approved returns.
3. How to Request a Return or Exchange
To request a return or exchange, please contact [email protected] and provide:
- Your order number
- The item(s) involved
- The reason for the return or exchange request
Our support team will review requests within approximately 3–7 business days and provide return instructions.
Unauthorized returns may be refused.
4. Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Exchange eligibility and inventory availability will be confirmed by our support team before processing.
5. Refund Processing Time
Once a returned item has been received, inspected, and approved, refunds will be issued to the original payment method within 10 business days.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery.
Depending on the circumstances, we may offer a replacement, exchange, store credit, or full refund.
7. Lost or Stolen Packages (Marked as Delivered)
If a shipment is marked as delivered but cannot be located, please check with household members, neighbors, building management, or the shipping carrier.
Once delivery has been confirmed by the carrier, Wilaandfelixshop cannot be held responsible for lost or stolen packages.
8. Third-Party Purchases
This policy applies only to purchases made directly through wilaandfelixshop.com.
Purchases made through third-party marketplaces, retailers, or external platforms are governed by the policies of those providers.
9. Policy Updates
Wilaandfelixshop reserves the right to modify this policy at any time.
Updates will be published on this page together with the revised effective date.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
